When is it appropriate to call CancerBridge?
CancerBridge is available to you at any time throughout your cancer experience. You can contact them with any cancer inquiry, such as:
Discussing a new cancer diagnosis
Interest in obtaining a second opinion
Going over a current or proposed treatment plan
Asking how to locate an NCI-designated CCC
Assistance in finding cancer information and support resources for patients and caregivers
Questions about cancer clinical trials
How do I connect with CancerBridge as a Pelotonia participant?
- Call 855-366-7700
to speak with a nurse (Monday through Friday, 8:00am–5:00pm ET). When you and/or your family members call CancerBridge you will note that Pelotonia is your affiliate/employer and provide your Pelotonia participant ID #. To look up this participant ID #, visit pelotonia.org/give/search
By online portal
- Visit mycancerbridge.com/member-login
to access resources on cancer prevention, screening and detection, and cancer support. To login, enter username: pelotonia, password: mycancerbridge.
Do I have to pay to use CancerBridge?
There will never be a fee for all Pelotonia participants and their family members to use the CancerBridge service.
Do I need to go through my insurance?
CancerBridge is completely self-directed, meaning that you do not need to file a claim or go through your insurance provider to make a call.
What types of questions should I ask during my first call?
Our certified oncology nurses will ask you several questions to gain a better understanding of the reason for your call. Feel free to ask any questions regarding treatment & therapies, returning to work, financial-related questions, or questions about caring for someone with a cancer diagnosis. All questions and shared information are confidential.
I am a Pelotonia participant navigating a cancer diagnosis but am not being treated at The James. Do I qualify for this service at no cost?
Yes! All Pelotonia participants and their families are eligible for CancerBridge, regardless of where they are being treated.